Help
Troubleshooting
Check these common issues:
- iOS users: Make sure you're opening the app from your home screen, not Safari
- Verify notifications are enabled in your device settings
- Check if Do Not Disturb or Focus mode is active
- Ensure your travel time threshold is realistic (try setting it higher for testing)
- Try sending a test notification from Settings
Tips for better address recognition:
- Use complete addresses with street number, street name, city, and state
- Try adding the ZIP code for better accuracy
- Use common abbreviations (St, Ave, Blvd) or spell them out completely
- For businesses, try including the business name
- If an address isn't found, try a nearby landmark or intersection
Example good addresses:
• 123 Main St, San Francisco, CA 94102
• Apple Park, Cupertino, CA
• SFO Airport, San Francisco, CA
• 123 Main St, San Francisco, CA 94102
• Apple Park, Cupertino, CA
• SFO Airport, San Francisco, CA
If the app is slow or not loading properly:
- Check your internet connection
- Close and reopen the app
- Clear your browser cache or restart your device
- Make sure you're using a supported browser (Safari on iOS, Chrome/Firefox on Android)
- Update your browser to the latest version
iOS users: If you added the app to your home screen but it's not working properly, try removing it and adding it again.